Customer Care, Programme Coordinator, HR Officer, Technicians, Coordinators and Water Kiosk Supervisor -(KIWASCO Engineer,)- Jobs in Kisumu Kenya

Kisumu Water and Sewerage Company Limited (KIWASCO), a fast growing Company providing water and sewerage services within Kisumu is seeking to recruit competent and qualified personnel in the following positions:

1.0 Network Maintenance Engineer

Duties and Responsibilities:

• Ensure preventive and corrective maintenance is undertaken on regular basis
• Provide guidance and supervision of technical staff in the network maintenance section
• Supervise installation, servicing and maintenance of all equipments in the network
• Ensure that the right quality and quantity of spare parts is maintained at appropriate levels
• Initiate planning and budgeting for works in the maintenance operations
• Ensure new connections are properly installed
• Ensure distribution reservoirs are properly managed
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience:

• Bachelors Degree in Civil Engineering
• Registered Engineer
• 5 years experience in the relevant field with at least two years at supervisory level

2.0 Customer Care Manager

Duties and Responsibilities:

• Manage and guide the operations of the customer service and call centre teams
• Put in place and monitor systems and processes that will enable handling of all customer service calls/emails.
• Seek possible solutions to customer problems in line with company policy and advice customers accordingly.
• Liaise with other sections/departments in handling customer issues.
• Issue forms and other related documents appropriately.
• Carry out regular surveys to monitor customer satisfaction.
• Maintain comprehensive and up to date data of all complaints and regularly update on complaints resolution progress.
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience

• Degree in a business related field
• Diploma in Public Relations and good interpersonal skills
• 8 years relevant working experience, three of which should be in at management level

3.0 Incharge Non-Revenue Water

Duties and Responsibilities

• Develop and implement leak reduction strategies.
• Identify and reduce administrative and technical losses.
• Develop measures against illegal water consumption.
• Put in place leak detection processes and control policies.
• Prepare and implement system rehabilitation and leakage control plans and liaise with the Network Maintenance team and other relevant teams to ensure timely detection, repair and replacement of faulty or damaged parts.
• Train Technical and Security teams on leak detection and management.
• Prepare relevant reports as required.
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience

• A Bachelor’s degree in Civil Engineering or a related field.
• Post graduate training/ qualification in water supply.
• Five years experience in network maintenance and water loss reduction and in the use of leak detection devices.

4.0 Pro-Poor Programme Co-ordinator

Duties and Responsibilities:

• In liaison with the Head of Commercial put in place pro-poor strategies and ensure effective implementation
• To oversee the implementation of KIWASCO’s pro-poor programmes in water and sanitation.
• Design and implement a monitoring and evaluation systems for all programmes.
• Develop and maintain effective relationships with donors, partners and relevant stakeholders.
• To provide capacity building support and guidance for staff and relevant partners to facilitate implementation of planned activities
• In collaboration with Finance Department, track programme/project expenditure and ensure budgets are followed and relevant procedures followed in the allocation and use of program funds.

Minimum Qualifications and Experience:

• A Bachelors degree in Development Studies, Social Work or other related subject
• 5 years experience working in on community based water, hygiene and sanitation projects in an NGO/ commercial setting.
• Experience in proposal writing

5.0 Human Resource Officer

Duties and Responsibilities

• Assist in implementation of HR strategies and policies to support the business needs.
• Proactively drive the recruitment and selection process of junior staff and provide administrative support for the recruitment of senior staff.
• Prepare and coordinate induction programs for newly recruited employees.
• Maintain an effective record management system for employees to ensure confidentiality of official records.
• Manage payroll administration.
• Prepare HR reports as required from time to time.
• Any other duties that may be assigned from time to time.

Minimum Qualifications and Experience

• Bachelors Degree in Human Resource Management
• Diploma in Human Resource Management
• Two years working experience
• Excellent report writing, interpersonal and communications skills

6.0 Water Network Maintenance Technician

Duties and Responsibilities:

• Provide direction, guidance and support required to perform network maintenance duties efficiently and effectively.
• Ensure that the network maintenance team is provided with the required resources.
• Prepare work plans and communicate them to the relevant staff in good time for proper planning.
• Mobilise team to perform maintenance duties as per schedule and meeting the required specifications.
• Promote and support work ethics founded on the principles of mutual respect, professionalism, integrity and fairness
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience:

• Relevant KEWI Certification/ Trade test
• O level Certificate
• 5 years relevant experience

7.0 Leak Detection and Control Technician

Duties and Responsibilities:

• Detect leaks in commercial and residential locations and carry out repairs as required.
• Detect leaks on underground piping and sewer systems.
• Report leaks to the Network Maintenance Engineer as required and follow up to ensure that these are repaired in a timely and quality manner.
• Use relevant maps and documents to locate water and sewer lines.
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience:

• Diploma in Mechanical Engineering
• O Level
• Five years relevant working experience

Zonal Co-ordinators 

5 Positions

Duties and Responsibilities:

• Manage the operation and maintenance of water supply and waste water operations
• Coordinate revenue generation and collection activities
• Coordinate rehabilitation and minor pipeline extension
• Coordinate customer care/public relations
• Prepare weekly zonal reports.
• Manage area administrative duties
• Ensure correct billing and reconciliation of customers accounts
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience:

• Bachelors’ degree in a business related field
• Diploma in Business related field
• Customer relations knowledge
• 3 -5 years working experience, 1 of which should have been at a supervisory level

9.0 Debt Collection Co-ordinator

Duties and Responsibilities:

• Plan and implement collection strategies and make recommendations on new techniques of collection to reduce bad debts.
• Ensure controls and compliance with corporate policies.
• Prepare bad debt reports and draw these to the attention of the management with recommendations on actions to take to minimise risk.
• Ensure debtors’ accounts are managed accurately and effectively.
• Establish and manage commercial arrangements with third parties for the recovery of bad debt,
• Issue demand and reminder letters to customers.
• Prepare reports on collections and figures of delinquencies to inform management.
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience:

• A Bachelor’s degree in Accounting or CPA-K, ACCA
• Post graduate qualification or training in Debt Management, Credit Control or other related subject
• Knowledge of debt recovery procedures including legal procedures related to debt collection.
• Five years experience in debt control/management, 2 of which should be at a supervisory level

10.0 Water Kiosk Supervisor

Duties and Responsibilities

• Directs and oversees all the activities of water kiosks to ensure efficient management of the kiosk operations.
• Work closely with community representatives and relevant in-house teams to ensure the timely set-up and take-down of kiosks as required.
• Responsible for setting and ensuring that hygiene standards are adhered to
• Set targets and objectives for the teams and monitor and report on these as required.
• Resolve operational day to day issues including and problems or queries escalated by the community representatives and Water Kiosk Operations Assistants.
• Prepare sales reports as and when required
• And any other duties that may be assigned from time to time.

Minimum Qualifications and Experience

• A Bachelor’s degree in Business Studies
• Four years experience working with communities

Attractive terms of service will be offered to the successful candidate. 

Interested candidates to submit their applications with detailed CVs and names of three referees by 30/10/2011 to the:

Managing Director
Kisumu Water and Sewerage Company Limited
P.O. Box 3210 – 40100, Kisumu