Airtel Africa Network Operations Centre (NOC) ICT vacancies Jobs in Nairobi Kenya

ere’s your opportunity to kick-off an exciting career

We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.

Network Operations Centre (NOC)

1. Manager Operations - Network Operations Centre (NOC)

Reporting to: Head - Network Operations Centre

Job purpose

• Responsible for capturing and flashing of incidence reports and disaster management.
• Responsible for reviewing the No of communicating Sites, Failure and Closure.
• Drive performance monitoring of NOC operators.
• Responsible for reduction of MTTR Customer wise/ Country wise.
• In charge of proactive monitoring of severe alarms.

Qualifications

• Minimum of Bachelors degree (Electronics & Communication).
• 6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures, as per requirement.

2. Assistant Manager Operations - Network Operating Centre (NOC)

Reporting to: Head - Network Operating Centre (NOC)

Job purpose

• In charge of reporting, recording outages and resolution at central helpdesk NOC in 24 x 7 environments.
• In charge of shift management.
• Responsible for performance monitoring of NOC operators.
• Responsible for No of Sites Reporting to NOC for all alarms.
• In charge of No of TT closure along with RCA.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 4- 6 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures, as per requirement.

3. Assistant Manager IT Development - Network Operation Centre

Reporting to: Head - Network Operations Centre

Job purpose

• Responsible for Training to Operation Countries for various applications like TSRM, Netcool, SM portal, alarm history.
• In charge of development of report using high end database procedures.
• Responsible for Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
• Responsible for Operation Support Reports & Service Credit Reports Creation.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 4—6 years in Telecom industry with at least last 1 year experience in handling passive telecom Infrastructure.
• Excellent Knowledge of Java, Web Designing, Oracle, JEEE, Windows server.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence, and roles to the NOC.

4. Assistant Manager MIS - Network Operations Centre

Reporting to: Head - Network Operations Centre

Job purpose

• Manage uptime report to all stake holders including other Operators on daily basis on all reporting Operation Countries.
• In charge of circulation of Operation Support Report, Energy Reports plus Energy Bill on daily basis to all Operation Countries.
• Responsible for handling any discrepancies or queries from Customer (Circes) in Reports.
• Coordinating with Operation Country Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
• Manage reports which help to increase uptime and decrease service level penalty.
• Responsible for performance monitoring of NOC Engineers.

Qualifications

• Minimum Bachelor degree (Electrical & Communications).
• 4 - 6 years working experience in a large telecoms operator with at least 2 years experience in handling passive telecom Infrastructure.
• Excellent Knowledge of Excel, a must.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures as per requirement.

5. Engineer MIS - Network Operating Centre

Reporting to: Assistant Manager MIS - Network Operations Centre

Job purpose

• Responsible for circulation of uptime report to all stake holders including other Operators on daily basis on all reporting Operations Countries.
• Responsible for circulation of Energy Reports plus Energy Bill on daily basis to all Opcos.
• Coordinating with Operations Countries Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
• Drive Quality Check of Reports to maintain high level of Accuracy.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 2 -4 years working experience in a Network function with at least last 1 year experience in handling passive telecom Infrastructure.
• Excellent Knowledge of Excel, a must.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures as per requirement.

6. Manager Projects - Network Operating Centre (NOC)

Reporting to: Head - Network Operating Centre (NOC)

Job purpose

• Ensure new RFIs shared or single sites are integrated with NOC either by NMS or IPMS by issuing token from NOC by Project Operator.
• Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
• Responsible for sharing daily dashboard with all the Operations Countries team on daily basis.
• Issuing New Sims to all Operations Countries after verifying the site list. Responsible for creation of P0 by SCM and delivery of Sims by Airtel.
• Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
• Responsible for continuous enhancement in the NOC process and procedures to the NOC project associates and Operations Country team.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 5 to 8 years working experience in Network Function with at least last 2 years experience in handling passive telecom Infrastructure.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates,
• Impart service delivery excellence, adoption and implement process and procedures as per requirement.

7. Engineer Projects - Network Operating Centre (NOC)

Reporting to: Manager Projects - Network Operating Centre (NOC)

Job purpose

• Drive Site ID updation for all Operation Countries.
• Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
• Systematic tracking of owner issues and sharing with Estate Manager in HO for timely resolution.
• Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
• Tracking Rental DG which is hired in Opco in case main DG has gone faulty.
• Responsible for sharing daily dashboard with all the Operation Countries team on daily basis.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 2 - 4 years working experience in a Network Function with at least last lyear experience in handling passive telecom Infrastructure.
• Knowledge of English (Written and Spoken), a must. French will be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures as per requirement.

8. Engineer IT Development - Network Operating Centre

Reporting to: Assistant Manager IT Development - Network Operating Centre

Job purpose

• Provide Training to Operation Countries for Various applications like TSRM, Netcool, SM portal, alarm history.
• Development of report using high end database procedures.
• Ensure implementation of new reports for futures perspectives.
• Systematic Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
• Manage Operation Support Reports & Service Credit Reports Creation.
• Manage analysis purpose reports.

Qualifications

• Minimum Bachelor degree in Computer Science.
• 2 to 4 years working experience in Network Function with at least 1 year experience in handling passive telecom Infrastructure.
• Excellent Knowledge of Java, Web Designing, Oracle, iEEE, Windows server.
• Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures as per requirement.

9. Engineer Operations - Network Operations Centre

Reporting to: Assistant Manager Operations - Network Operations Centre

Job purpose

• Capture and flash incidence reports and disaster management for taking timely steps to minimize impact.
• Proactively monitor severe alarms.
• Review No of communicating Sites, Failure and Closure.
• Manage Country wise/ Customer wise No of customer reporting NOC.

Qualifications

• Minimum Bachelor degree (Electronics & Communications).
• 2 to 4 years working experience in Network Function with at least last 1 year experience in handling passive telecom Infrastructure.
• Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
• Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
• Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
• Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
• Impart service delivery excellence, adoption and implement process and procedures, as per requirement.

Application Process:

Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq@airtel.com by 5th February 2012.

Applications should be addressed to Talent Acquisition Manager - Airtel Africa.

Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.

Only shortlisted candidates will be contacted.