Nairobi Women’s Hospital Marketing Officer, Customer Relations Executive, Public Relations Intern, Theatre Technician and Hotel Service Stewards Jobs in Kenya

Nairobi Women’s Hospital is trusted with the healthcare of Women in Africa, and with passion, we deliver healthcare.

We are recruiting for the following high calibre individuals to join our team of healthcare professionals.

Job Title: Marketing Officer
Function Department: Marketing, Communications & Customer Relations
Location: Adam's Unit

The key responsibilities of this role will include but not limited to:-

• Responsible for coordination, dealing with barriers and blockages and challenges across and between the various departments on behalf of inpatients, doctors, insurance companies and cooperates.
• Planning and prioritizing marketing activities and customer/prospect contact towards achieving agreed marketing targets and manage clients’ data base
• Managing business portfolio/territory according to the marketing strategy.
• Managing existing and new customer’s relations.
• Responsible for planning and supporting local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities
• Monitoring and reporting on market and competitor activities and provide relevant reports and information.
• Implementing the processes of developing of profitable business and sustainable relationships internally and externally.
• Managing and coordinating all marketing activities
• Delivering marketing activity within agreed budget
• Ensure Superior Customer Experience to all internal and external clients

Qualifications and Skills

• Degree in business or marketing related discipline
• Experience in marketing area/customer care/relationship management desired

Job Title: Customer Relations Executive
Function Department: Marketing, Communications & Customer Relations
Location: Adam's Unit

The key responsibilities of this role will include but not limited to:-

• Meet and greet all clients into the organization
• Executing marketing activities and customer/prospect contact towards achieving agreed marketing targets and manage clients’ data base
• Creating and maintaining existing and new customers’ relations.
• Implementing planned marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities
• Facilitating the development of profitable business and sustainable relationships internally and externally.
• Inpatient relationship management including doctors, relatives, patients IP, insurance companies
• Alerting the relevant persons on all emergency and special needs cases
• Provision of unique and superior client service by being the point person on all client concerns
• Ensuring client feedback forms are distributed to clients and received back

Qualifications and Skills

• Diploma in business or marketing related discipline
• Diploma in medical related discipline with a flair for business or marketing
• Experience in marketing area/customer care/relationship management desired

Job Title: Intern - Public Relations (3-6 Months)

Function Department: Marketing, Communications & Customer Relations

Location: Adam's Unit

The key responsibilities of this role will include but not limited to:-

• Set up and run the hospital social media (Facebook and Twitter) and blogging
• Supporting implementation of the Strategic PR and Media plans
• Developing and editing publicity and communication materials including the newsletter, and media articles.
• Ensuring engagement with all forms of media to facilitate constant coverage of the organization
• Managing all organizational publicity and reputation
• Partnering with other organizations to increase the organization’s publicity
• Responsible for receiving, managing and disseminating information on the organization internally and externally.
• Supporting guest relations and organizational events
• Managing online visibility through company website, social media networks, etc.

Qualifications and Skills

• Bachelors degree in Journalism/Mass Communication /PR or equivalent
• Previous internship with an NGO is an added advantage

Job Title: Theatre Technician
Function Department: Nursing Services
Location: Ongata Rongai

The key responsibilities of this role will include but not limited to:-

• Packing and autoclaving of all theatre sets and packs for hospital use
• Preparing theatre for use by the surgeons/anesthetist
• Ensuring various equipments in the theatre are in good working order before surgery
• Assisting the anesthetists throughout surgery
• Ensuring compliance to hospital policies and procedures

Qualifications and Skills

• Certificate in Theatre Technology.

Job Title: Hotel Service Stewards (2)
Function Department: Hotel Services
Location: Adam's Unit

The key responsibilities of this role will include but not limited to:-

• Cleaning and disinfecting all common areas
• Ensuring cleanliness of the linen by dispatching dirty and receiving clean linen to and from laundry
• Cleaning and disinfecting cleaning equipment(s) as per company policy
• Distributing clean drinking water to designated areas
• Reporting damages and repair work as required to supervisor

Qualifications and Skills

• Certificate in Housekeeping

Employment Contract: Permanent

Hours Per Week: 45

Closing Date: Wednesday 25th January 2012

Interested applicants are invited to send their applications and detailed CV with contact details of three referees to the 

General Manager 
Human Resource 
P.O. Box 10552-00100 
Nairobi, 

clearly marking the application with position applied for. 

Applications can also be emailed to vacancies@nwch.co.ke with position applied for as the subject line by 25th January 2012.